For years, millions of Data Analysts have leveraged out of the box operational reports and dashboards to quickly look up their data, understand performance and communicate results. However, with the amount of customer data volume growing exponentially every day, exploring data manually has become a bigger challenge, and analytics has become more important than ever before. It is impossible for anyone to spot every trend, understand every correlation or test every hypothesis by manual data exploration alone. To address this challenge, Salesforce launched of Einstein Analytics so millions of CRM users will be able to utilize advanced analytics powered by artificial intelligence (AI). Now companies have a way to empower their sales reps, service agents, marketers and analysts with the insights they need to make every customer interaction smarter, without having to build mathematical models, write algorithms or ask an expert for help.
However, you define it – the Information Age, the Internet of Things, the Era of Big Data – we live in a time driven by exponential data growth. Every device is becoming more connected. Every action generates information. By 2020, more than 75 billion devices will be linked, tracking trillions of interactions and creating just as many data points.
For companies and customers alike, all of this information is changing the way that individuals think about business. Customers want companies to use data to create better experiences: to respect their preferences, to suggest the right products and services, and to know their history when they dial a call center.
Companies want to use CRM, ERP, product, and web data to sell, service, and market better.
• Explore all your data from any source, quickly and easily.
• Get smarter and more connected.
• Work from any device.
• Get contextual answers.
• Know what’s happening now, and what will happen next.
• Find the perfect app for your business.
Strategy and Platform Architecture, Design, Implementation and Support for
no more waiting for IT to install hardware and optimize software before you can ask questions or take action. With Salesforce as your CRM, analytics is built into your data.
Act at the point of insight.
Now when you find an answer, you can quickly take the next step with built-in tools called Einstein Actions. Create a task, update a record, share insights, and more — without waiting around for legacy technology or data analysis.
Get out-of-the-box analytics.
No more hardware hiccups and untimely software updates. Einstein Analytics is reliable, convenient, and gets up and running much more quickly than traditional solutions.
Collaborate in context.
Give your employees and partners a consistent view of data and access to new insights. Embed dashboards across the Customer Success Platform with Einstein Analytics — from Sales Cloud to Service Cloud to Community Cloud.
Secure your data.
Over 150,000 businesses trust Salesforce to safeguard their data in the cloud, so you and your entire team can confidently and safely collaborate on any type of device, including Android and iOS.
Get analytics that updates with your data stream.
Get data analysis directly from Salesforce — or any other data source — from across your business. Now you can instantly explore information, find insights, and take actions that help your whole team move forward.
Help your whole team deliver better service by giving agents a 360-degree view of customers with Service Analytics — easily track case trends, agent efficiency, and channel optimization on a single dashboard embedded right into the Lightning Console.
Einstein Analytics Platform
Build custom analytics applications to solve issues for any company, in any industry. Discover and implement partner apps built on the platform that are already saving businesses time and money.
Get AI-driven sales, service, and marketing insights.
Automatically analyze millions of data combinations in minutes with Einstein Discovery — uncover answers to key business questions without writing algorithms.
Automatically uncover relevant explanations and recommendations.
Get the data analysis software that helps you understand what’s happening, why it is happening, and what to do about it. Einstein Discovery finds underlying causes for changes in your business and even guides you to the next questions you should be asking.
Use one-click storytelling to generate presentations.
Communicate findings quickly with auto-generated slide presentations containing visualizations and talking points, so you’re not stuck navigating complex business analysis software.
Use intelligent analytics on the Salesforce Platform.
Salesforce users can now access AI-powered insights and recommendations right where they work, within Sales Cloud or Service Cloud and on any device.