Built on the Salesforce CRM and Force platform, Deloitte Digital has created pre-configured industry accelerators that enable clients to rapidly create capabilities across a number of important use cases.
Today, the global manufacturing industry is going through intense changes.
Globalization. Companies source products and parts from all over the globe and serve customers in just as many far-off regions. This new, interconnected society, has led to increased competition, service innovation and geographic expansion.
Speed. The pace of business and change is increasing. New products are released every year, making old technologies that we used to rely on out-of-date. It has brought not only more competition and faster innovation cycles, but also lean operations and faster time to value.
These changes and disruptions, are centred on the following four phenomenons:
Connectivity: We are connected to more people, places and things than ever before, the customer is fully empowered and multi-channel access is expected by customers and partners. This connectivity will be able to solve complex problems by integrating everything together.
Connected Products: Machine to machine communication has created opportunities in manufacturing to connect to our products anytime and anywhere. But it has also increased expectations on how we connect and how we engage with our end user based on the big data flow originating from products.
These disruptions have brought an inevitable need for greater, more complex coordination among the various players. To address these challenges, Deloitte Digital has developed Cloud4M, a tailored accelerator for manufacturing companies using Salesforce technology. It combines the industry leading practices and Salesforce experience from Deloitte to provide an online & mobile solution for Sales, Service and Marketing teams. With Cloud4M, Deloitte has prebuilt the industry standard. Cloud4M provides a strong baseline for customer transformation projects, while having a large impact on the speed of innovation, realization, adoption and business results. Cloud4M is a preconfigured solution on the Sales, Service, Marketing, Field Service & Analytics Cloud.
Focusing on sales and service, FastChem accelerates our customers in the chemical industry achieving these business objectives and striving for digital maturity.
Focus on Accounts and Markets
Efficient Sample Handling
Deloitte’s project experience and best practices provide a head start for Salesforce.com CRM projects and advantage in facing industry’s common challenges
Tailored Sales Processes
Business Insights at your Fingertips
A pre-configured banking solution by Deloitte Digital that extends the functionality of Salesforce’s Cloud Products. The accelerator is designed to rapidly create and enhance customer value for retail and commercial banks. Wow customers with personalized multi-channel customer engagement across frictionless banking processes.
Know customers better than ever through Deloitte Digital’s 720 B2B and B2C single customer view. Make it easy for your customers through digitized core banking processes – e.g fully mobile onboarding process enabled by exponential technologies. Earn customer’s trust through multi-factor secured cloud banking platforms with built in regulatory support Benefits
1. Access a 720° Customer View (extension of the Salesforce data model)
2. Digitalize client interaction processes (onboarding, appointment, digital signature, cobrowse, chatbot..)
3. Enable core banking processes through Salesforce eco-system (credit origination,…)
4. Engage with customers (feedback, social interactions, NBA/NBO, educate,..)
5. Support regulatory requirements (MiFID II,..)
RetailMe is a Salesforce powered digital ‘mobile-first’ commerce solution that provides consumers with immersive & personalized in-store shopping experiences, while also improving in-store associate productivity and operations. A next-generation Retail model RetailMe is turnkey solution that we can take to Clients to show how Salesforce platforms can come together to solve today’s most pressing issues in retail such as omnichannel customer experience and in-store inventory visibility Vehicle for Accelerated Delivery. RetailMe, built using Deloitte’s leading software development methodologies, will serve as a prototype to showcase pre-built integrations of Commerce Cloud with other Salesforce platforms
thereby supporting rapid development and faster speed-to-market Practice Development. RetailMe is part of Deloitte’s commitment to growing our practice by giving practitioners a hands-on opportunity to work on a turnkey solution prior to working on a live project. RetailMe is created using a synergy of Salesforce cloud platforms that will allow retail stores to stay competitive in a world of online and mobile retail. Using internet of things, RetailMe elevates the customer experience during their path to purchase and closes the gap between consumers’ digital behaviors and the retailers’ ability to deliver at the right time and place.